At SITENAME, we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines our guidelines for refunds and returns. By making a purchase on our website [www.dugoutmafiasports.com] (the “Site”), you agree to the terms outlined below.
1. Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
a. Eligibility for Returns:
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Items must be unused, in the same condition that you received them, and in their original packaging with tags attached.
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Proof of purchase (e.g., order confirmation or receipt) is required.
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Please do not send your purchase back to the manufacturer.
b. Non-Returnable Items: Several types of goods are exempt from being returned, including:
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Gift cards
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Some health and personal care items
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Items marked as “Final Sale.”
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Personalised or customised items
c. Partial Refunds: There are certain situations where only partial refunds are granted:
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Items with obvious signs of use
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Any item not in its original condition is damaged, or missing parts for reasons not due to our error
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Any item that is returned more than 30 days after delivery
d. Return Process:
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Contact our customer service team at [Insert Email Address] to initiate a return.
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Once approved, you will receive return instructions, including the return shipping address.
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Ship the item back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
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Shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Late or Missing Refunds:
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If you haven’t received a refund yet, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.
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If you’ve done this and still have not received your refund, please contact us at [Insert Email Address].
Sale Items:
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Insert Email Address] and send your item to [Insert Physical Address]. Exchanges are subject to product availability.
5. Shipping Returns
To return your product, you should mail it to [Insert Physical Address].
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You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
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Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
SITENAME
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
